Terms of service

1. Acceptance of Terms

By accessing, browsing and purchasing goods on helvarop.com, you confirm that you fully acknowledge and accept all contents of these service terms. If you disagree with any clauses, please stop using this website immediately. All transactions between customers and Hainan Qinshuomo Trading Co., Ltd shall abide by these terms.

2. Account Rules

Users may register personal accounts to track orders and manage information. You need to guarantee that all registered information is true and valid. You shall keep your account password confidential and take full responsibility for all operations conducted under your account. Do not lend, resell or transfer accounts to other people. We reserve the right to restrict or close abnormal accounts with repeated malicious operations.

3. Order & Payment Rules

All product prices displayed on the website are settled in the corresponding currency. Orders take effect after successful payment. Please double-check receiving information such as address and contact number before payment. If you fill in wrong information leading to delivery failure, relevant losses shall be borne by the buyer. We have the right to cancel orders in cases of abnormal bulk orders, repeated failed payments and suspected malicious orders, and complete full refunds accordingly.

4. Shipping & Delivery

We arrange shipment within the agreed time frame after payment confirmation. Delivery time is affected by international logistics routes, customs clearance and local transportation conditions. We will provide tracking numbers for all dispatched orders. Customers shall cooperate with customs inspection procedures; tariffs and import duties generated in the destination country are borne by buyers.

5. Return, Exchange & After-sales

All return and exchange matters follow the independent return and refund policy published on the website. We provide standard after-sales support for quality problems. Damage caused by improper use, artificial collision and long-term wear is not covered by after-sales service. All after-sales applications need to be submitted via official email.

6. User Code of Conduct

When using this website, users are prohibited from releasing illegal, violent, insulting, fraudulent information. It is forbidden to use technical means to attack the website, maliciously place bulk orders or steal website data. Any loss caused by users’ violation shall be compensated by users themselves.

7. Intellectual Property

All pictures, texts, logos and design content on helvarop.com are protected by intellectual property rights. Without written permission, no individual or organization may copy, reprint, modify and use these materials for commercial purposes.

8. Policy Adjustment

We can revise these service terms at any time. Updated content will be displayed on the website page. Your continuous use of the website after revision means you agree to the updated clauses.