Refund policy
1. Return Eligibility
Customers may apply for returns and exchanges within 30 calendar days after receiving packages. All returned goods must remain unused, unwashed, complete with original packaging, tags and attached accessories. Items damaged by improper use, accidental scratches, stains or personal alteration cannot be returned or exchanged. Customized items are non-refundable and non-exchangeable unless factory defects exist.
2. Return Application Process
- Submit your return request via email to dfg@helvarop.com, including your order number, clear item photos and detailed return reasons.
- Our customer service will review your application and send designated return address within 2 working days.
- Send items back to the provided address and share the shipping tracking number once dispatched.
- We will complete full inspection after receiving returned parcels and process refunds within 3 to 7 business days.
3. Shipping Cost Allocation
- If returns result from our mistakes including wrong item delivery, quality defects or shipping errors, we cover round-trip shipping fees.
- For voluntary returns caused by personal preference, unsuitable size or other subjective factors, buyers take charge of all return shipping fees. Original delivery fees will not be reimbursed.
4. Refund Method
All funds will be refunded to your original payment account. Refund arrival time depends on the settlement progress of banks and payment service providers.
5. Contact & Business Address
Company Name: Hainan Qinshuomo Trading Co., Ltd.
Contact Email: dfg@helvarop.com
Contact Phone: +86 19064388793
Full Address: Room 807A, Building 4, Pinghai Yilongwan, No.9 Gaolong Road, Wencheng Town, Wenchang City, Hainan Province, China
Postal Code: 571339
6. Supplementary Terms
We reserve the right to refuse returns for worn, modified, damaged or incomplete products. If you have any questions about returns and refunds, contact us through email anytime.